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What if I have questions about my coverage?
Reach us through the billing channel on the MindWeal platform, by phone (billing extension), or through our website chatbot. For plan-specific details, contact your insurance company directly.
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How do I get a copy of my billing statement?
You can request a copy by contacting our billing department. The fastest way is through the secure billing channel on the MindWeal platform. You may also call and select the billing extension. After a bill becomes due, we send text reminders and, if unpaid after one month, a paper statement.
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Do you provide documentation for out-of-network reimbursement?
Yes. Upon request, we will provide a superbill (a detailed receipt with billing codes, sometimes called CPT codes) that you can submit to your insurance company for possible out-of-network reimbursement. If your insurer requires additional documentation, we are happy to provide that as well.
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Do you offer payment plans?
No. Payment is due in full at the time of service. With insurance, your copay is due on the day of your visit, and you are responsible for any balance once your claim has been processed. With DirectPay, the full visit cost is due on the day of your appointment.
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Do you accept FSA/HSA?
In most cases, yes. You can use your FSA (Flexible Spending Account) or HSA (Health Savings Account) card for copays, balances, or the full cost of services if you’re paying out of pocket. Payments are processed through Stripe, our PCI-certified partner. Whether a charge goes through depends on how your card is set up by…
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If I pay out of pocket, will my insurance reimburse me?
Upon request, we will provide a superbill (a detailed receipt with billing codes, also called CPT codes) that you can submit to your insurance company for possible out-of-network reimbursement. If your insurer requires additional documentation, we are happy to provide it. This helps many families recover part of their costs.
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What is your billing process and policy for outstanding bills?
When you receive a new bill from MindWeal, we send three weekly text reminders with a link to pay online. If unpaid, we then mail a paper statement. If the bill is still unpaid 30 days after the statement, we send another text reminder followed by a final letter two weeks later. Accounts not settled…
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What happens if I miss the deadline to pay my bill online?
If the bill remains unpaid after 3 electronic reminders, we will send you a statement in the mail. You can then choose to make the payment by mailing us a check, sending your credit card information through the mail, or simply calling us with your credit or debit card details. Please note that we do…
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How can I pay my bill online?
Every patient keeps a credit card on file, and all payments are processed securely through Stripe, our PCI-certified partner. If you use insurance: Your copay is charged automatically on the day of your visit. After we submit the claim to your insurance company, any remaining balance is billed separately. You’ll receive up to three text…
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When do I have to pay for services?
If we accept your insurance: We bill your insurance company first. After your claim is processed, you are responsible for any remaining balance. If we do not accept your insurance: Full payment is due on the day of your appointment. We can provide a superbill (a detailed receipt with billing codes) that you may submit…
