-
When do I have to pay for services?
If we accept your insurance: We bill your insurance company first. After your claim is processed, you are responsible for any remaining balance. If we do not accept your insurance: Full payment is due on the day of your appointment. We can provide a superbill (a detailed receipt with billing codes) that you may submit…
-
If I pay out of pocket, will my insurance reimburse me?
called CPT codes) that you can submit to your insurance company for possible out-of-network reimbursement. If your insurer requires additional documentation, we are happy to provide it. This helps many families recover part of their costs.
-
Do you accept FSA/HSA?
In most cases, yes. You can use your FSA (Flexible Spending Account) or HSA (Health Savings Account) card for copays, balances, or the full cost of services if you’re paying out of pocket. Payments are processed through Stripe, our PCI-certified partner. Whether a charge goes through depends on how your card is set up by…
-
What is your billing process and policy for outstanding bills?
When you receive a new bill from MindWeal, we send three weekly text reminders with a link to pay online. If unpaid, we then mail a paper statement. If the bill is still unpaid 30 days after the statement, we send another text reminder followed by a final letter two weeks later. Accounts not settled…
-
How can I pay my bill online?
Every patient keeps a credit card on file, and all payments are processed securely through Stripe, our PCI-certified partner. If you use insurance: Your copay is charged automatically on the day of your visit. After we submit the claim to your insurance company, any remaining balance is billed separately. You’ll receive up to three text…
